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How to Access Tech Support
Tech and IT Support 2021-2022 Educator Guide
For support with using instructional programs and software, please contact your Instructional Coach, the EdTech Coach, or your Curriculum Specialist:
EdTech Coach: becca.esplin@ironmail.org
Secondary STEM Specialist: kyle.johnson@ironmail.org
Elementary STEM Specialist: sara.mcaffee@ironmail.org
Literacy Specialist: ashley.peterson@ironmail.org
First Step
School Tech Specialist & Tech Staff @ Schools
Physical devices and set up. Includes printers, ChromeBooks, WIFI connections, resetting passwords for AD, Google and general access.
Program basics including Smartboards, Canvas, etc.
Secondary Schools:
Additional timely support provided by the Tech staff assigned to your school:
Eric Lambert – CMS & CHS
Jonathan Arter – SEA
Second Step
Submit a trouble ticket here
If the issue cannot be resolved by the Tech Specialist, submit a trouble ticket which will be routed to the appropriate technician.
It is the goal that tickets are resolved within 24-48 hours.
Elementary Schools:
If the tech specialist cannot help resolve the issue, please submit a trouble ticket so Travis Floyd can address the problem.
Third Step
IT Support Staff
In-Office Tech Support
Members of the Tech Department are available for in-person or phone consultation Monday-Friday 8am-5pm in the east District Office.
1957 West Royal Hunt Drive Suite #100
Please call the department prior to arriving: 425-868-4251
(Please do not email the tech staff directly)